Intercom Fin Pricing 2026: $0.99 per Outcome Explained

Intercom Fin costs $0.99 per outcome in 2026, charged at most once per conversation, and $9.99 when Fin qualifies a sales lead and routes it to your team. On the Intercom helpdesk you also pay for agent seats, from $29 per seat a month on Essential billed annually. On another helpdesk Fin needs no seats but carries a 50-outcome monthly minimum.

The price per outcome is simple; the definition of an outcome is where the bill is decided. Intercom counts a resolution when the customer confirms Fin's answer helped, or when the customer leaves without asking for more help. That second case, the "assumed resolution", is billed at the full rate, so a chat where the visitor gives up quietly costs the same as one where they say thanks.

Prices and definitions were read on 28 October 2026 on Fin's pricing page, Intercom's pricing page and Intercom's help article on Fin AI Agent outcomes. Toolradar data: Toolradar, the software directory we run, tracks 23 AI for customer service tools as of 27 October 2026, and only 3 of the 9 in its pricing table publish a self-serve paid price. A printed per-outcome rate is the exception in this category, not the rule.

Intercom Fin prices at a glance

Intercom's Essential card currently shows a new-customer discount of 35%, bringing the seat to $19 for as long as you stay subscribed, so check what your own checkout offers. The seat prices above are the annual rates the pricing page shows by default. Intercom bills in US dollars only, including Fin outcomes and add-ons.

What counts as a billable Fin outcome?

You pay when Fin finishes a job, and never twice in the same conversation. Intercom's help center lists five outcome types; the first four below cost the standard rate and a qualification costs ten times more. The billing rule is one charge per conversation however many questions Fin answers or procedures it runs.

• Resolution: after Fin's last answer, the customer confirms it helped or exits without asking for more. A reply to a greeting is not an answer, so it never counts.
• Procedure handoff: Fin completes a procedure you built that ends by passing the chat to a human or a workflow.
• Disqualification: in Fin for Sales, Fin decides a prospect does not meet your criteria.
• Self-serve routing: Fin sends a prospect to an outcome you marked self-serve, such as a trial signup.
• Qualification ($9.99): Fin matches a prospect to your criteria and routes them to sales, for example to book a call.

Several cases are free, and they matter for your budget. If the customer asks for a human at any point, Fin's default escalation is not billed, nor are handoffs triggered by your workspace-level escalation rules. A failed procedure is not billed, and if Fin's last message was a clarifying question the customer never answered, no outcome is recorded. If a customer reopens a resolved conversation, even in a later billing period, Intercom deducts that resolution.

The weak spot is the assumed resolution. A visitor who reads a poor answer and closes the window is a billable resolution under these rules. Teams with thin help content should expect to pay for some conversations that did not truly help, and should watch CSAT on Fin answers alongside the outcome count.

What a support team pays: three monthly bills

Our cost model: monthly cost on the Intercom helpdesk at annual seat prices, if Fin closes half of all conversations with a standard-rate outcome. The volumes and the half-closed share are scenario inputs; the prices are Intercom's, read on 28 October 2026, and the totals are our arithmetic.

Fin outcomes are about 90% of the bill in the small scenario and more in the larger ones. Seat prices, which most buyers compare first, barely move the total once Fin handles real volume. The lever that moves the bill is the resolution rate: if Fin closes 60% of the growing team's 5,000 chats instead of half, Fin's line rises by $495 a month, though each extra outcome is a chat your agents did not touch.

The growing team's $34,800 a year buys 30,000 Fin outcomes plus a five-seat helpdesk. Whether that is cheap depends on what those 30,000 conversations would cost in agent time, which is the comparison below.

Fin on another helpdesk

On Salesforce, HubSpot, Zendesk, Freshdesk and other helpdesks, Fin costs the same per-outcome rate with no seat charges, no setup or integration fee and unlimited teammates, per Fin's pricing FAQ. The minimum is 50 outcomes a month, a floor of $49.50 by our multiplication, so a very small shop pays that even in a quiet month.

Copilot, the agent-side assistant, is a separate $35 per user a month add-on in that setup, and Fin's FAQ says it is currently available for Salesforce. Inside Intercom, Copilot is $29 per agent a month billed annually, and every agent gets 10 Copilot conversations a month free.

Fin vs Chatbase vs a human agent

Chatbase charges for every AI reply; Fin charges only for finished conversations. Chatbase's pricing page sells monthly credit bundles, $120 a month for 4,000 credits on Basic and $400 for 15,000 on Business billed yearly, with extra credits at $40 per 1,000. Its models comparison says a reply costs 1 credit on models such as Auto and Claude 5.5 Haiku and 2 on models such as Claude 5.5 Sonnet.

At the extra-credit rate, one Fin outcome costs the same as about 25 one-credit Chatbase replies, by our division. If your average chat takes 3 replies on a 1-credit model, the small team's 1,000 chats use 3,000 credits and fit inside Chatbase Basic, roughly a quarter of that team's Fin cost. The trade is that Chatbase bills unresolved chats too and is not a full helpdesk, while Fin's price includes nothing for failed attempts. Our Chatbase pricing guide models its credits in detail.

Against a human agent, the test is one division. Take an agent's loaded hourly cost (pay, benefits, tools) and divide it by the conversations that agent closes per hour. When that cost per closed chat is above Fin's outcome rate, every conversation Fin closes is cheaper than a human one, and the gap widens as your agents' cost rises.

Free trial, startups and billing terms

Every plan starts with a 14-day trial with no credit card and unlimited Fin outcomes, per Fin's pricing FAQ, and sales can extend it. Card payments are online; ACH or wire goes through sales.

Startups with under $10M raised and 15 or fewer employees can apply to Intercom's Early Stage program, which offers 93% off Intercom and a year of Fin free. Fin Voice is sold through sales: Intercom's pricing page quotes $1.99 per voice outcome, while Fin's own FAQ describes custom pricing for select customers, so treat voice as a quote until sales confirms it.

The Pro add-on includes monthly Operator credits that scale with conversation volume; extra credits cost $0.01 each. Both Fin and Pro come with spending alerts and hard limits, which is worth setting on day one, because outcome billing grows with your traffic.

Is Intercom Fin worth it in 2026?

Fin is worth its outcome price when your help content is good enough that most closed chats are real answers. In that case the outcome model lines up cost with value better than seat or credit pricing, and the 14-day trial with unlimited outcomes shows your real resolution rate before you pay. It is weaker value for low-volume sites, where the 50-outcome floor or Intercom seats dominate, and for teams whose visitors often leave without saying whether an answer helped.

For alternatives, compare our best AI chatbots, the best free AI chatbots and the best AI agents. Regulated teams can check the best AI chatbots for privacy, and anyone weighing a custom bot can price models with our Claude API pricing and LLM API prices guides. If outcome billing is new to you, what agentic AI is explains why vendors now charge per finished task, and the best AI automation tools cover workflows beyond the support inbox. Toolradar keeps profiles of Intercom and Chatbase.

How we checked these prices

We read Fin's pricing page, Intercom's pricing page and its Fin outcomes help article on 28 October 2026, and Chatbase's pricing page and models documentation the same day. Seat prices are Intercom's annual rates; the three bills multiply those rates and the outcome rate by scenario volumes we chose, with Fin closing half of conversations. No promotion, startup discount or negotiated rate enters the totals. We did not run a Fin workspace for this page.

FAQ

How much does Intercom Fin cost per resolution?

Intercom Fin costs $0.99 per resolution in 2026, and the same for a procedure handoff, a disqualification or a self-serve routing. A sales qualification costs $9.99. Each conversation is charged at most once, and conversations escalated to a human at the customer's request are free.

Do you need an Intercom seat to use Fin?

No. Fin works on Salesforce, HubSpot, Zendesk, Freshdesk and other helpdesks at the standard outcome rate with no seat fees and a 50-outcome monthly minimum. On the Intercom helpdesk you pay for agent seats too, from $29 per seat a month on Essential billed annually.

What is an assumed resolution in Intercom Fin?

An assumed resolution is a conversation where the customer leaves after Fin's last answer without asking for more help. Intercom bills it at the standard outcome rate, the same as a confirmed resolution. If the customer later reopens that conversation for more help, even in a later billing period, the charge is deducted.

How much does Fin cost for 5,000 conversations a month?

If Fin closes half of 5,000 conversations, that is 2,500 outcomes, or $2,475 a month, by our arithmetic. With five Advanced seats at $85 billed annually the monthly total is $2,900, or $34,800 a year.

Is there a free trial of Intercom Fin?

Yes. Intercom offers a 14-day trial with no credit card and unlimited Fin outcomes, and sales can extend it. Eligible startups can also get a year of Fin free and 93% off Intercom through the Early Stage program.

Is Intercom Fin cheaper than Chatbase?

At low volume, usually not: 1,000 chats at 3 one-credit replies each fit inside Chatbase Basic at $120 a month billed yearly, against $495 of Fin outcomes if Fin closes half. Fin charges nothing for unresolved chats and includes the Intercom helpdesk on its seat plans, while Chatbase bills every reply.

Cite this: AIpresso, "Intercom Fin Pricing 2026: $0.99 per Outcome Explained", November 2026.

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